Frequently Asked Questions
Ordering & Payments
How do I place an order?
Simply browse our collections, select your items and proceed through our secure checkout. You’ll receive an order confirmation by email.
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Apple Pay. All transactions are securely encrypted.
Can I change my order after placing it?
We process orders quickly, so changes aren’t possible after submission. You may return unwanted items under our returns policy.
Delivery Information
What are your delivery options?
- Standard UK delivery (3-5 working days)
- Next day delivery (order by 3pm)
- International delivery available to select countries
Do you offer free delivery?
Yes – free standard delivery on all UK orders over £50.
How can I track my order?
You’ll receive a tracking number via email once your order ships.
Returns & Exchanges
What’s your returns policy?
We offer a 28-day returns policy for unworn items with original tags attached.
How do I return an item?
- Log in to your account
- Select the order
- Follow the returns process
- Print your prepaid label
When will I receive my refund?
Refunds are processed within 5 working days of receiving your return.
Product Care
How should I care for my items?
Each product includes care instructions. Generally, we recommend:
- Dry clean only for wool and silk
- Cool iron for cotton items
- Store garments on padded hangers
Size Guides
Where can I find size information?
Detailed size guides are available on each product page showing UK and international measurements.
What if my size is out of stock?
Sign up for stock alerts on the product page – we’ll email you when it’s available again.
For more information, visit timelessbritishstyle.com/help