Returns & Refunds – TimelessBritishStyle.com

Our Returns Promise

We’re glad to offer free and simple returns for online and in-store purchases made through TimelessBritishStyle.com. You can return eligible items within 30 days of receiving your delivery, with proof of purchase—hassle-free and straightforward.

Items must be returned:

  • Unworn, undamaged, and in their original condition
  • With all original labels and packaging intact

How to Return

In the UK:

  • Use the provided pre-paid return label or download one via your account.
  • Place your items securely in their original packaging.
  • Drop off at your nearest designated drop-off point.
  • Allow up to 14 working days for the return to be received and processed.
  • You’ll receive an email confirmation once your return has been processed, and your refund will be issued according to your original payment method.

International returns:

  • You can return by post via a trackable service. Return costs vary and will be deducted from your refund.
  • Expect the refund processing to take up to 21 business days from the date we receive the return.

Refunds & Processing Time

Once your return is approved, we’ll credit your refund to the original method of payment. Refund processing can take up to 7 working days, and once issued, your card provider may take an additional 5 days to post the funds to your account.

Please note: transaction fees and other delays imposed by banks are beyond our control.

Cancellation Rights

If you change your mind, you have the right to cancel your order within 14 working days of delivery, in line with consumer protection regulations. Simply notify us via your account or through the returns portal to initiate this. Delivery charges are typically refundable up to the standard delivery rate.

Exclusions & Hygiene Items

For hygiene and safety reasons, we regret that the following items are non-returnable unless faulty or damaged:

  • Earrings (once packaging is opened)
  • Hosiery
  • Face masks
  • Lingerie
  • Swimwear without the hygiene strip

This does not override your legal rights if the item is faulty, damaged on arrival, or incorrectly sent.

Faulty or Damaged Items

If your item arrives damaged or is found to be faulty, please report it within 30 days of receipt via your account. We’ll arrange a replacement or refund and reimburse any reasonable return shipping costs—simply keep the proof of postage.